IT Services

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Cloud Strategy and Managed Services

The allure of shedding the traditional datacenter and reducing operational overhead and complexity can be very compelling. Choosing the appropriate cloud services and understanding the differences between public, private, dedicated, and hybrid hosting solutions from the hundreds of companies that now claim to offer cloud services can be overwhelming. NetLabs has partnered with service providers that support millions of customers in hundreds of companies. If you are considering a full transition to the cloud, want to explore the cloud as a disaster recovery option (vDR), or are interested in deploying a cloud based service or application NetLabs is here to help. NetLabs provides consultation and management services to ensure smooth adoption and implementation of appropriate cloud services from proven service providers with financially guaranteed reliability and service level agreements. We have expertise in house to engineer and coordinate transition or development of cloud based services for B2C, B2B, M2M, and IOT applications. Additionally, we can provide management and vendor coordination with your hosting providers long term and provide IT resources for a fraction of the traditional IT budget.

Managed Service Engagements

  • Baseline Review engagement
    • A Software Asset Management (SAM) Baseline Review engagement involves creating an inventory of deployed Microsoft assets; reviewing corresponding customer license entitlements and virtual, hosted, or cloud-based solutions, a full SAM Optimization Model review; and identifying opportunities for improvement. Through this engagement, partners can provide suggestions for license optimization, as well as help to analyze how customers can capitalize on new computing trends to their maximum benefit.
  • Deployment Planning engagement
    • The Software Asset Management (SAM) Deployment Planning engagement provides planning resources to support key SAM areas, including deployment, metering, inventory, and control through a proof of concept using Microsoft System Center, Microsoft Intune™ software and services, or the Microsoft Assessment and Planning (MAP) Toolkit.
    • SAM Deployment Planning also provides support for customer adoption of ISO/IEC 19770-2:2009 Software Identification (SWID) Tags.
  • Cloud-ready engagement
    • The Cloud-ready Software Asset Management (SAM) Engagement is designed for our SAM Partners to engage with new or existing customers who are considering moving part or all of their infrastructure to a cloud environment. Whether the customer is considering software as a service (SaaS), platform as a service (PaaS), or infrastructure as a service (IaaS), a Cloud-ready SAM engagement should be conducted as a prerequisite to making an informed move from on-premises to cloud solutions.
  • SQL Workloads engagement
    • The SQL Workloads Software Asset Management (SAM) Engagement provides guidance and resources to help customers optimize their SQL environment while reducing cost, complexity, and compliance risks. Use this engagement to assess current SQL deployments and determine optimal usage – be it on premises or in the cloud.
  • Cybersecurity engagement
    • The focus of a cybersecurity engagement is to provide customers with a view of what software is deployed to identify, at a high-level, areas of potential risk, and provide guidance on their cybersecurity programs and policies to help enable effective IT software asset management. The engagement provides a full inventory for the customer to use as the foundation for a more in-depth organizational security assessment.
  • Non-production Environments engagement
    • The Non-Production Environments engagement provides guidance to SAM partners on how to work with customers to help ensure the customer organization is optimizing software licensing in their non-production environments. A non-production environment consists of computers that are exclusively used for purposes other than production, such as in development and test environments. Understanding how the customer defines and manages both non-production and production environments is an essential part of assessing and optimizing their licensing footprint.
  • Mobile Device Management engagement
    • The Mobile Device Management SAM engagement helps customers gain a clear view of all the devices that access their network and data. It provides the guidance they need to implement mobile device and user management solutions, enabling access without risking security and confidential data ending up in the wrong place.
  • Virtualization engagement
    The Virtualization Software Asset Management engagement provides an opportunity for SAM partners to work with new or existing customers on a strategic virtualization strategy. Through this engagement, SAM partners assess existing virtual environments and identify opportunities for further virtualization, along with the policies and requirements for licensing management, including both server and desktop virtualization environments.

Customer Relationship Management (CRM)

Service providers are increasingly struggling to manage an onslaught of new and emerging technologies that enable exciting new customer services and revenue opportunities. Managing this while staying aware of market pressures, competition, and regulatory compliance can present a huge range of challenges. At the heart of all of this the marketing, sales, and customer service teams at successful companies focuses on the customer relationship, because it is the source of all revenue and focus of nearly all regulatory compliance. NetLabs and our CRM partners have decades of experience delivering CRM solutions to improve customer service, increase take rate, and provide better insight into sales and marketing spending and ROI. Additionally, our preferred CRM solution can integrate seamlessly to the ERP and OSS/BSS backend solutions, providing a single pane of glass through which to see all aspects of a customer’s account history.

Enterprise Resource Planning (ERP)

Integrating tight purchasing, inventory control and service management is critical for any successful business. This is particularly true of utilities in the Caribbean where customs delays, weather, and fierce competition are constantly working to erode profits. At NetLabs we know a great deal about the day to day operations of service providers in the region, and have successfully delivered ERP solutions that lower operating costs and leverage real time accounting integrations into Outside Plant (OSP), Customer Service (CSR) and Network Engineering (NE).

OSS/BSS

Telecommunications Operations Support Systems (OSS) provide management functions such as network inventory, service provisioning, network configuration and fault management. In contrast Business Support Systems (BSS) deals with the taking of orders, payment issues, revenues, etc. and supports four fundamental processes: product management, order management, revenue management and customer management. Together these systems are used to support various end-to-end telecommunication services. Properly implemented the provisioning of even the most complex services can be automated to allow minimally trained staff to deliver service to customers while ensuring revenue capture and standards compliance. NetLabs team has over a decade of firsthand experience with modern OSS/BSS solutions and understands the complexities of these systems integrations.